Home Services
Earth, Water, Air and Fibre
As fast as light, connect to inspire
Check my coverage and pricing
connect. connecting. connected.
Home Premier Fibre
Uncapped. Unshaped. Unthrottled.
Month-to-month
We operate a “cancel anytime - no penalty” policy.
Router for life
We guarantee you a Wi-Fi router for life.
Service level agreement
Standard SLAs are included in all our home services.
High-speed low-latency
Stream, game, download and upload with ease.
Connect all your devices
Connect everything in your home without compromise.
Future proof reliability
Fibre is designed for your ever-increasing need for speed.
What’s included?
Fibre Installation
WiFi Router
Courier Delivery
R1995 Free
R985 Free
Account Activation
R195 Free
Once-off cost
R260
* Pricing incl. VAT
Home Premier Wireless
Uncapped. Unshaped. Unthrottled.
If fibre is unavailable in your area, Comtel wireless is for you.
Free migration to fibre
When fibre arrives in your area, we migrate you at our cost.
Managed wireless network
We operate our own network for your premier experience.
Installation
Install takes between 3 to 5 working days from order.
Month-to-month
We operate a “cancel anytime - no penalty” policy.
Router for life
We guarantee you a WiFi router for life.
Service level agreement
Standard SLAs are included in all our home services.
Support with SLA
Relax with peace of mind.
Standard Remote Home SLA
Remote support availability: 7am to 8pm (365 days)
Average time to log ticket: Phone (5 min)
Average time to log ticket: Email (30 min)
Average time to remote fault resolution: 4 hours
We exist in a world where connectivity drives purpose.
Fast. Reliable. Everywhere.
Please note:
Comtel’s SLA is for remote support only.
We directly support any connectivity issues that include engaging with the FNO for backhaul connectivity issues; and remotely supporting the IT person (or client).
“Remote fault resolution” means the time it takes to either remotely fix the issue; or have engaged with the Onsite Support Partner (or client) with a plan to fix the issue onsite.
Onsite support that is related to anything other than connectivity, i.e. internal networking that includes network cables, AP’s and WiFi issues etc, is between the client and chosen IT partner.
FAQs
Fibre
-
Click here to connect.
-
Installation lead times vary according to FNO. If there are no complications, this process takes between 4 to 7 working days to complete. Once our FNO Partner has installed the last mile fibre & ONT, we courier the router which takes between 2 to 3 days to arrive.
-
1 x free-to-use Wi-Fi router.
We provide pure, uncapped, unshaped, and unthrottled internet.
There are no usage thresholds, so you can use as much data as you like, whenever you like.
-
If your router encounters any issues upon arrival, we will provide a replacement at no cost. However, this does not cover damage caused by mishandling on the client's part. T’s & C’s apply
Wireless
-
Wireless internet uses a combination of fixed wireless, microwave, and fibre networking technology to deliver fast internet to your home or business. A small antenna is placed on your roof, directly pointing to one of our high sites.
-
Installation full turnaround time (from signed order) is about 3 to 5 days to go live.
-
Wireless internet is vastly different from satellite internet. With satellite internet, data must travel thousands of kilometers into space and back to Earth, resulting in slower speeds. In contrast, our wireless internet connects to a nearby tower, ensuring a faster and more reliable connection.
-
Yes, for Fibre and Wireless, Comtel offers month-to-month agreements for our services, providing you with flexibility and no long-term commitment.