Business Services
Fibre, East, South and West
Join our network, she never rests
Business Premier Fibre
Uncapped. Unshaped. Unthrottled.
Enhanced productivity
Pure speed helps your team stay connected, collaborate easily, and get the job done without delays. Fibre provides all the bandwidth and stability for high-quality VoIP, PBX and video conferencing, ensuring clear communication for all your online interactions.
Scalable growth
With the right bandwidth, you can easily add more employees, handle increased traffic, and integrate new technologies without worrying about your network slowing down. We remotely upgrade your service as and when you need.
Account manager
Your business service includes an account manager who is here to assist you.
Service level agreement
Our business fibre services include SLAs with guaranteed uptimes for your peace of mind.
Monitoring
We operate a free opt-in policy for anyone who likes to be auto informed about their connectivity status.
Business Premier Wireless
Uncapped. Unshaped. Unthrottled.
If fibre is unavailable in your area, Comtel wireless is for you.
Month-to-month
We operate a “cancel anytime - no penalty” policy.
Account manager
Your business service includes an account manager who is here to assist you.
Service level agreement
Our business wireless services include SLAs with guaranteed uptimes.
Managed wireless network
We operate our own network for your premier experience.
Monitoring
We operate a free opt-in policy for anyone who likes to be auto informed about their connectivity status.
Installation
Install takes between 3 to 5 working days from order.
Premier VoIP Connect
Start with number porting and DDI allocation.
We port your existing numbers and provide a large range of DDI numbers—including geographic and non-geographic/087 options for both inbound and outbound calling. Enjoy seamless integration for your business communication needs.
Cost-effective communication
VoIP cuts down on your phone bills by using the internet, saving your business money without sacrificing quality. More value, less overhead.
Unmatched reliability
Experience Comtel’s robust connection that remains consistently dependable, keeping your communications available when needed.
Transparent per-second billing
Maximise cost efficiency with clear, per-second billing, ensuring you only pay for the exact time you use.
Advanced security protocols
With VoIP, your team can take calls from anywhere, whether they’re at the office, working from home, or on the go. Stay connected and keep things flowing, no matter where you are.
Flexible and scalable solutions
Easily adjust and expand your VoIP services as your business grows, with a solution that adapts to your evolving needs.
Premier 365 support
Benefit from dedicated 7am to 8pm (365 days) assistance from our expert team, ensuring any issues are resolved promptly.
Premier Cloud PBX
Uncapped Calling. Unlimited Extensions.
Hosted PBX from only R225/month
Experience seamless, 24/7 365 connectivity with a scalable, secure platform that keeps your business moving foreword.
Month-to-month agreements
We operate a “cancel anytime - no penalty” policy. Trust is earned and maintained through consistent quality of service.
Comprehensive feature set
Enjoy integrated tools like IVR-auto-attendant, voicemail-to-email, and call forwarding—all designed to streamline your communications.
Advanced redundancy
Multiple servers work together so that if one fails, others automatically take over, keeping your calls and operations running seamlessly.
Enhanced mobility
Stay connected on a unified dial-plan from anywhere, whether in the office, working remotely, or on the move.
Advanced security protocols
Our proactive threat detection and continuous monitoring ensures your solution remains secure and compliant with industry standards.
Simplified management
Manage your system via a user-friendly interface, reducing the need for specialised on-site support.
Scalable cloud solution
Easily adapt your system as your business grows, eliminating the need for on-site hardware and reducing capital expenditure.
Premier 365 support
Benefit from dedicated 7am to 8pm (365 days) assistance from our expert team, ensuring any issues are resolved promptly.
Service Level Agreements
Standard Remote Business SLA
*Included in all our business services
Remote support availability: 7am to 8pm (365 days)
Remote support direct contact: Level 1 support
Average time to log ticket: Phone (5 min)
Average time to log ticket: Email (30 min)
Average time to remote fault resolution: 2 hours
Account manager availability: 8am to 5pm (weekdays)
Advanced Remote Business SLA
Remote support availability: 24/7/365
Remote support direct contact: Level 2 support
Average time to log ticket: Phone (5 min)
Average time to log ticket: Email (30 min)
Average time to remote fault resolution: 1 hour
Account manager availability: 8am to 5pm (weekdays)
* Price available on request
Please note:
Comtel’s SLA is for remote support only.
We directly support any connectivity issues that include engaging with the FNO for backhaul connectivity issues; and remotely supporting the IT person (or client).
“Remote fault resolution” means the time it takes to either remotely fix the issue; or have engaged with the Onsite Support Partner (or client) with a plan to fix the issue onsite.
Onsite support that is related to anything other than connectivity, i.e. internal networking that includes network cables, AP’s and WiFi issues etc, is between the client and their chosen IT partner.
FAQs
-
Support
Monday - Sunday: 07:00 - 20:00 | 365 days a year
Accounts
Monday - Friday: 07:00 - 16:00
Sales
Monday - Friday: 08:00 - 17:00
Add Saturday 09:00 – 14:00?
Service Delivery
Monday - Friday: 08:00 - 17:00
Saturday 09:00 – 14:00?
-
Please login to the Comtel client portal to track your data usage and more.
-
To relocate your Comtel connection, contact customer support with your current and new address details, and your intended moving date. Comtel will confirm service availability at your new location and schedule the relocation.
-
Yes, Comtel offers month-to-month agreements for our services, giving you flexibility and no long-term commitment.
-
We have a dedicated support team and SLA-based response times to minimise downtime. Clients with redundancy solutions experience minimal disruption.
Join our evolution
Enter your details below and we’ll be in touch.