Call Centre VoIP PBX Solutions virtual PBX services Automatic call distribution Call recording and retrieval Customised applications .co.za

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Call Centre PBX Solutions are highly specialized VOIP enabled PBX phone systems. Whether inbound or outbound, each Call Centre has their own specific software applications that facilitate the business process.

Designing and implementation is mission critical. Ensuring that call termination is correctly managed and optimised results is massive savings on all calls and should be market standard.

Applications Include:

• Automatic call distribution
• Skill based call routing
• Queue optimization
• Virtual VoIP PBX Services and Solutions
• Custom on-hold information
• Real time monitoring
• Predictive dialing
• Call recording and retrieval
• Customised applications per client demand

Additional Benefits:

• Cost Effective Call Centre Software Applications
• Feature Rich Call Centre PBX Systems
• Voice over IP
• Least Cost Routing
• Call Detail Management and Reporting

Further Benefits:

• Comprehensive features
• Remote maintenance support
• Flexible and expandable architecture
• Simple user friendly call detail management
• Cost savings on network equipment upgrades
• Supports multiple channels of real-time voice in a single unit
• Stick with a formula that enables you to grow with technological advances
• Modular design enables all types of telephony and seamless operational expansion

Products & Services

Hotspot Systems

Hotspot

Publicly accessible wireless LAN’s, now known as ‘Hotspots’, provide internet connectivity for both voice and data use.

Comtel ‘s hotspot is a developed solution for a greater need in the market place.

A host of areas are now covered by ‘blanket’ Wi-fi coverage where anyone can log into the system via a ‘pay-per-usage’ model.

Virtualisation

Virtualisation enables multiple virtual systems on one physical system. For example, on one physical server you could have the following applications running independently and concurrently:

File server
Print server
DNS Server
DHCP Server
And more . . .

Hosting and Collocation

This offers businesses top quality collocation services designed to grow as your business needs grow. We offer significant bandwidth capacity via multiple connections. Security, reliability and scalability make our data center and collocation services the right choice for your business.

Remote Data Backups

Our secure, easy-to-use, automated and reliable data backup service will save you time, money, and in the event of a disaster, your business.

Solutions

Multi-Tenant Developments

Comtel specialises in providing complete Voice, Data and Security Systems into Multi-Tenant Developments: including Office Blocks, Business Parks, Shopping Malls and Residential Estates.

Each site requires a server / control room to house the equipment that drives the voice, data and security services for the development. From here, all reticulation is centrally distributed via the network which is defined by the specific topology and based on site survey and mission planning.

We are a proud member of ISPA and uphold the ISPA Code of Conduct.